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Gemini Enterprise use cases by team
Practical examples of what each team can hand to Gemini Enterprise, which features they use, and a sample prompt to try. These are illustrations, not customer stories.
Jump to: Sales · Customer support · HR and people teams · Finance · IT and engineering · Marketing
Sales
Walk into every meeting prepared, and leave with the follow-up already drafted.
- Connectors (CRM, email, Drive)
- Deep Research
- No-code agents
- Gemini Notebook
- Brief me on an account before a call, pulling notes from the CRM, past emails and shared documents
- Research a prospect’s industry and competitors with Deep Research
- Draft proposals and RFP answers from your approved content
- Turn meeting notes into follow-up emails and CRM updates
Customer support
Give agents the right answer from every knowledge source, faster.
- Permission-aware search
- Ticketing connectors such as ServiceNow and Jira
- No-code agents
- Answer customer questions grounded in help articles, past tickets and product documents
- Summarise a long ticket history before an agent picks it up
- Draft replies in your tone, for a person to check and send
- Spot recurring issues across tickets to improve help content
HR and people teams
One place for employees to get answers on policies and processes.
- Gemini Notebook
- Search across Drive and SharePoint
- No-code agents
- Answer employee questions on leave, benefits and travel from your policy documents
- Draft job descriptions, interview guides and offer letters from templates
- Build onboarding notebooks new joiners can ask questions of
- Summarise survey comments by theme
Finance
Spend less time collecting numbers and more time explaining them.
- Data Insights (Standard and Plus)
- BigQuery and Sheets connectors
- Deep Research
- Pull figures from sheets and data sources and explain the variance
- Draft month-end and board commentary from approved numbers
- Check contracts and invoices against purchase terms
- Answer internal questions about expense and approval policy
IT and engineering
Resolve requests faster and automate the repetitive ones.
- GitHub and Jira connectors
- Agent governance
- AI developer tools (Standard and Plus)
- Answer common IT questions from runbooks and past incidents
- Summarise incidents and draft post-incident reports
- Search code and documentation across repositories
- Govern which agents and connectors each team can use, from one admin view
Marketing
Go from brief to launch in one place.
- Image and video generation
- Deep Research
- Gemini Notebook
- Draft campaign briefs, copy and social posts in your brand voice
- Generate images and short videos for drafts and mock-ups
- Research audiences, competitors and trends with Deep Research
- Summarise campaign performance from analytics exports
A person stays in charge. Gemini Enterprise drafts, searches and summarises; your people review and decide. We help you set which data sources, agents and actions each team can use.
FAQ
Use cases: frequently asked questions
What can Gemini Enterprise do for a sales team?
It can prepare account briefings from CRM data, emails and documents, research prospects with Deep Research, draft proposals from approved content, and turn meeting notes into follow-ups.
Can Gemini Enterprise answer customer support questions?
Yes. It can answer from help articles, past tickets and product documents, summarise ticket histories and draft replies for an agent to review before sending.
How does Gemini Enterprise help HR?
Employees can ask questions about leave, benefits and policies and get answers grounded in your own documents. HR can draft job descriptions and onboarding material faster.
Is Gemini Enterprise useful for finance teams?
Yes. It can pull figures from sheets and data sources, explain variances, and draft commentary. Data Insights is available on Standard and Plus. Numbers should still be checked by finance before use.
Do teams need to code to build agents?
No. Gemini Enterprise includes no-code tools so any employee can build and share simple agents. Developers can add full-code agents on Standard and Plus.
Will people see data they are not allowed to see?
No. Gemini Enterprise follows each user's existing permissions in the connected source systems, so answers only use content that person can already access.
Where should we start?
Start with one or two teams and a clear task, such as account briefings for sales or policy questions for HR. Connect the sources that task needs, measure the time saved, then expand. BSuite can run this pilot with you.