Cloud applications usually need less day-to-day infrastructure work than an on-premise system. You may still need help with administrative tasks: provisioning users, recovering access to important documents, or putting security policies in place.
Tech Profuse’s cloud management work is meant to give administrators that help, including break-fix support, guidance on new Google capabilities, and advice on how to use the products well in your organisation.
What this is, and what it is not
Google Workspace plans also include live support from Google, 24 hours a day, as a product feature. That is Google’s support line, which you can call or email, in addition to your help centre.
This website does not currently publish fixed BSuite or Tech Profuse support hours. Our corporate pages state that we aim to respond to enquiries within 24 hours. If you need contracted hours or a response-time commitment, ask us to put that in the quote.
Add Gemini Enterprise
Put an AI agent on top of your Google Workspace.
Gemini Enterprise searches across Workspace, Microsoft 365, CRM and other apps, and runs agents for your teams.
FAQ
Frequently asked questions
What support does BSuite provide after go-live?
We help administrators with tasks such as provisioning users, recovering access to documents, security policies, break-fix issues and guidance on new Google features.
Is Google's own support included?
Yes. Google Workspace plans include live support from Google 24 hours a day as a product feature, in addition to our partner support.
What are BSuite's support hours?
This site does not publish fixed BSuite support hours. We aim to respond to enquiries within 24 hours, and we can write contracted hours or response times into your agreement.
Do you support Gemini Enterprise as well?
Yes. We can help with Gemini Enterprise administration, connectors, licence assignment and agent questions. Standard and Plus editions are also backed by Google Cloud Customer Care.
How do I raise a support request?
Call +91 8885 002 002 or email sales@bsuite.in with your domain and a short description of the issue.